Service FAQs

MERCEDES-BENZ SERVICE FAQS

Do I need an appointment when bringing my car in for service?
We recommend that any service (other than an emergency) should be scheduled to ensure your service is performed as quickly as possible. For your convenience, you can schedule service online.

I did not buy my Mercedes from Avondale; can you still service my vehicle?
Absolutely. As an authorized Mercedes dealer, we will service vehicles for clients who did not purchase from us.

Does Mercedes-Benz of Grapevine provide loan vehicles?
We do provide loan cars by appointment; when scheduling your service appointment and securing your loan car, all you need to provide is a valid driver's license, proof of insurance and a credit card. Your credit card will only be charged for tolls or violations as outlined in the Service Loan Agreement during the duration of your loaner.

Does Mercedes-Benz of Grapevine detail vehicles?
Absolutely. We do provide detailing services at each of our locations. We also repair minor "dings" by performing paintless dent repair, which does not require extensive body shop work. Our experienced service advisors can provide a better assessment of what is needed.

What do I do if my Mercedes becomes disabled?
Call Mercedes-Benz of Grapevine Roadside Service at 800.222.0100 and we will dispatch a roadside technician and flatbed tow truck. Our technician will install your spare, bring you 5 gallons of gas if you run out or jump start your vehicle free of charge. Our technician will also repair your vehicle or make arrangements to have it brought to the nearest Mercedes dealership.

My vehicle was damaged. What should I do next?
You should call our body shop so we can guide you through the process of working with the insurance company. We can help answer all of your questions and assist you with scheduling an appointment and with arranging a rental vehicle. Avondale Collision & Repair is a certified Mercedes collision repair center and works with all insurance companies. Remember, it's your choice on where to have your vehicle repaired.

How often should my tires be rotated and balanced?
Tire experts recommend a tire rotation every 5,000 miles. Tire pressure should be checked every few weeks. Alignment should be performed every 10,000 miles or when uneven tire wear is noticed.

How can I purchase or inquire about an extended warranty?
Our experienced staff of service advisors have all the information you need to make an informed decision on the purchase of an extended warranty. You can reach our service advisors by calling 214.224.1940 during normal business hours.

PREMIER EXPRESS FAQS

What is Mercedes-Benz Premier Express Service?
A system that allows us to service your Mercedes-Benz vehicle usually in about an hour or less- no appointment required. Times may vary based on certain external circumstances, but this service is all about getting you on your way and back to the important parts of your day.

What vehicles are eligible for Mercedes- Benz Premier Express service?
All Mercedes Benz models, not matter the year, are eligible for Premier Express.

Do I need to schedule an appointment with Premier Express?
There is no appointment necessary for Premier Express Service. If your vehicle qualifies for the service, then one of service specialist will ensure you are taken care of. If you prefer to make an appointment, you can schedule your service online.

What Services are included in Mercedes Benz Premier Express?
Some services included in Premier express are: Flat Tire Repair, State Inspection, Mercedes-Benz A Service, & Mercedes-Benz B Service.

"A SERVICE" INCLUDES

  • Service at 10,000 miles or 1 year
  • Synthetic motor oil replacement
  • Oil filter replacement
  • All fluid level checks and corrections are dependent on factory-recommended service intervals for your vehicle's year and model
  • Tire inflation check and correction
  • Brake component inspection
  • Reset maintenance counter

"B SERVICE" INCLUDES

  • Synthetic motor oil replacement
  • Oil filter replacement
  • Cabin dust/combination filter replacement
  • All fluid level checks and corrections are dependent on factory-recommended service intervals for your vehicle's year and model
  • Tire inflation check and correction
  • Brake component inspection
  • Reset maintenance counter